Services
Shipment control & support
Status by route stage, access to documents, alerts on deviations and a personal manager who knows your shipment.
The value of control is not in refreshing a status but in reporting a deviation in time and proposing a solution. SilkPort Logistics assigns a personal manager who knows the cargo, the documents and the obligations of each party. The client receives status updates at route control points, access to shipping documents, and notifications if timing or conditions change. We do not promise that delays never happen — we promise you will not be the last to hear about them, and that options will come with the news.
What is included
- A personal manager for the whole shipment
- Status updates at route control points
- Access to the shipping documents for the consignment
- Notifications when timing or conditions change
- Analysis of incidents and proposed options
- Reporting for clients with regular shipments
Who it suits
- Companies planning production around delivery dates
- Clients running several shipments at once
- Teams that need internal logistics reporting
What the client gets
- Deviations known in advance rather than after the fact
- One person accountable for your shipment end to end
- Documents and statuses collected in one place
Frequently asked questions
How often is the shipment status updated?
Status is tied to route control points: receiving, loading, departure, key transit nodes, arrival, release. In addition, the manager reports any deviation from the agreed plan without waiting for the next point.
Is there online tracking by number?
The tracking interface on the site is ready and the integration with the shipment system is being connected. Until it goes live, your manager provides the status by booking or container number — the request form is on the tracking page.
Other services
Rail container freight
A dedicated container for your cargo on Eurasian rail routes. We handle slot booking, equipment supply and coordination of departure and arrival.
Learn moreRail LCL consolidation
Shipping consignments that do not fill a container. We receive cargo at the terminal, consolidate it with other shipments and deconsolidate on arrival.
Learn moreChina terminal & warehousing
Our own site in China where suppliers deliver cargo. Receiving, inspection, storage, transhipment and shipment preparation run under our operational control.
Learn more
Need a route from China? We will build a solution for your cargo
Describe the shipment — a manager will come back with scheme options and a quote.
Requests are processed on business days. The reply goes to the contact you provide.